Terms and conditions

Terms and conditions

The following definitions and rules of interpretation apply to

this agreement:

“Customer”: [You, Your & They] means

the person, firm or company who purchases goods from The Grape House;“The Grape House”: [Us, Our & We]

means The Grape House VOF, a VOF with registered office at Liststraat 26, 1910

Kampenhout and registered with company number 0753.900.034 and known to the

VAT-administration under the number BE0753.900.034;“Goods”: means products or services

provided by The Grape House and included in the order;“Order”: [Order] means the order placed

by the Customer by The Grape House;“Website” : the website;“Terms

and Conditions”: these terms and conditions.1. Scope of ApplicationThe legal relationship

between the Customer and The Grape House and everything related thereto shall

be subject exclusively to the Terms and Conditions. The Terms and Conditions

prevail over any inconsistent terms or conditions contained, or referred to, in

the confirmation of Order, promotional materials, or any other document

supplied.There will be no contract

of any kind between You and Us until We process Your Order and take payment.

Once You have received Our Order acknowledgment You should check and ensure

that the Goods & delivery mentioned are those that have been ordered.

Should there be any discrepancy You should inform Us within 24 hours of placing

the Order by phone or email after which a contract will come into existence

between You and Us and Goods will be delivered.The Grape House reserves

the right at all times - without giving reasons - to refuse orders.These General Terms and

Conditions are without prejudice to the statutory rights which are compulsorily

granted to the Customer under the applicable national legislation on consumer

protection.2. Detail of Goods offeredThe price, quantities of wine, type of wine, discounts applicable

and delivery are detailed via Our website.All offers on the Website, in catalogues, and other publicity

announcements are for information purposes only. The Grape House may modify or

withdraw the offers on the Website at any time. In any case, offers are only

valid while stocks last. The Grape House shall under no circumstances be liable

for material errors, typesetting.3. DeliveryDelivery of Your Goods will

be detailed on the Order acknowledgment to their preferred delivery address.

Please notice that we only deliver a day later or the same day in the centre of

Leuven (in the future possibly in Ghent).Our delivery agent normally

delivers Monday to Friday, between 5pm and 7pm. If You are not available at the

time of delivery the purchased Goods will return to our storage: Naamsestraat

40, 3000 Leuven where you will have to pick them up. In that case, The Grape

House will contact you to choose a time for pick-up.The delivery time is always

indicative and is not an essential part of The Grape House’s obligations

towards the Customer. Exceeding the communicated delivery period may never give

rise to the payment of any compensation or to the dissolution of the purchase

between The Grape House and the Customer. In any event, The Grape House may

never be held liable for delays caused by the Customer or third parties.It is Your responsibility

to inspect the Goods at time of delivery and report any damages or incomplete

deliveries. See also article X for more information on Our returns policy.You are welcome to collect

Your Goods in person at a mutually agreed time as agreed at time of Order.

Should You do this, then no delivery charges will be incurred.We reserve the right to

make delivery in instalments to You. If We choose to do so, this will be at Our

cost and We will notify You beforehand.Once Your Goods have been

delivered and signed for in accordance with Your original delivery

instructions, it becomes Your, or Your designated recipient’s, responsibility

from the point of delivery. We will not be liable for stolen Goods once they have

been delivered and signed for. This does not affect Your right to replacement

Goods if any of the Goods are damaged.4. Prices and PaymentAll prices are expressed in

Euro and are inclusive of VAT, any import/export duties and reservation and/or administration

costs, but exclusive of any delivery or shipping costs, any accelerated

treatments (such as express shipping) and / or additional requirements of the

customer (such as the mention of a message, the packaging of the Product,

etc.).Shipping costs are not

included. They depend on the value of the total order. During the online

ordering process, the exact amount of shipping costs will be indicated.All prices on the website

are informative and therefore We cannot be held liable for an error concerning

the price listed on the Website.5. Age RestrictionWe will not sell wine to

anyone who is not 18 years old or over. By placing an Order You confirm that

You are at least 18 years old.If You are buying a case of

wine as a gift - the recipient must also be over 18 years old.If Our delivery agents are

in any doubt about the age of the recipient on delivery, they will request some

form of ID. If the person receiving the Goods is unable to produce appropriate

ID, unfortunately Our delivery agents will be unable to leave the Goods.6. PaymentOrders must always be paid

in advance by the Customer.When placing an order, the Customer

has the choice between different payment options:- Bancontact- KBC/CBC Payment button- ING Home PayAll online payments are

processed for The Grape House by an external professional and specialized

partner. This external partner provides the payment infrastructure that is

subject to protection protocols. All online payments are subject to the general

terms and conditions of the external partner that manages the payment

infrastructure and therefore bears sole responsibility for the correct

processing of all online payments.7. Data ProtectionThe personal data provided by the Customer will be used and

processed in the Belgian Privacy Act of 30 July 2018 on the of

individuals with regard to the processing of personal data and EU Regulation

2016/679 of 27 April 2016 on the protection of individuals with regard to the

processing of personal data and on the free movement of such data ('GDPR') and our Privacy Statement.

The Grape House shall only transmit this data to the payment provider and

transport service for the purpose of processing the order.The Customer may at any time request access, correction, deletion,

restriction, transferability of his data. If the Customer no longer wishes to receive

commercial information from The Grape House, the Customer shall inform The

Grape House thereof:by e-mail: info@theGrape[AV1] 8. Acceptance & CancellationsYou should ensure that all

bottles are carefully inspected on delivery, as We will not consider any claims

for breakages unless the breakage is stated on the delivery documentation.If some or all of Your wines

are broken, missing or spoiled when they are delivered You should notify Us by

email (, via our Instagram page or by telephone within 24hrs of delivery

and We will replace any damaged or missing wines.Any Goods collected by our

carrier must be in their original box to avoid further breakages, where

possible.You may cancel Your Order

in case it is not in delivery yet by e-mailing us. In order to cancel an Order

You must contact The Grape House via or +32477765392. Should You cancel an Order after dispatch You

must return the Goods in exactly the same condition as they were dispatched,

you must return the Goods according to the procedure in article 9. Should You

fail to return the Goods in a satisfactory condition within 14 days from the

date of cancellation the Goods will be deemed to have been accepted by the Customer.9. ReturnsThe Customer who is a

consumer has a right of revocation with regard to the products purchased

through the webshop. Pursuant to Articles 47-52 of Book VI of the Economic Law

Code, the Consumer has the right to withdraw from the contract within a period

of 14 calendar days without giving any reason. In order to exercise the right

of withdrawal, the Consumer must inform The Grape House (

or via Instagram) of his decision to withdraw from the contract. In order to

comply with the withdrawal period, it shall be sufficient for the Consumer to

send his notice concerning the exercise of the right of withdrawal before the

withdrawal period of 14 days has expired. The returned Goods must be in the

same condition as at the time of delivery. This means that the Goods must be

sealed and returned in their original packaging. Under no circumstances shall a

professional Customer have this right of withdrawal.  Upon receipt of the returned Goods in a

satisfactory condition a refund minus the cost of delivery and/or collection

will be made.

10. WarrantiesWe warrant that the Goods

will be of satisfactory quality and fit for their general purpose for a period

of 12 months. Given the distinct nature of wine, do remember that their

maturation is a variable process and some wines may no longer be at their peak

at their time of consumption. Should this be the case, it will not amount to a

breach of warranty. Should You find that Goods have spoiled within this period,

You can contact Us for a replacement.Wines should be stored and

handled in an appropriate way to allow good maturation and full life. We

recommend storage temperatures of between 10-16 degrees and out of direct

sunlight. Should You be unable to show that these guidelines have been followed

We reserve the right to refuse replacement.11. Limitation of LiabilityYou should also be aware of

the following inherent risks and warnings: Any alcohol should be consumed in

moderation. We are not responsible for any actions taken during the influence

of our alcohol on the person. We are not responsible in case of an accident or

death or any physical damage.We shall never be liable for

(1) any indirect consequential or economic or special loss or damage whatsoever

or for any loss of business, loss of contracts, loss of profits or use, any

deletion, corruption, destruction or loss or removal of data, loss of goodwill

or loss of reputation or any financial loss; (2) defects caused directly or

indirectly by the act of the Customer or of a third party, whether caused by

error or negligence; (3) damage resulting from incorrect or inappropriate use

or handling of the purchased products.A case of wine is heavy so

extra care should be taken when lifting it. If needed We advise You transfer

bottles 1 or 2 at a time.Sparkling wines can be

volatile due to the build up of gases; therefore We recommend that extra care

be taken by You when opening these bottles.We will not be responsible

for spillages that occur once delivery has been made.12. Transfer of RiskThe Goods are at Your risk

from the time of deliveryIf for any reason You do

not accept delivery of the Goods when they are ready for delivery, or We are

unable to deliver the Goods on time as a result of You not providing

appropriate instruction then:The Goods shall be deemed

to have been delivered on a specified delivery date on the Order or Order

confirmation. The risk in the Goods shall pass to You at that time and We may

store the Goods until delivery and You will be liable for all related

additional costs and expenses such as, but not limited to, storage and insurance.13. Force majeureWe shall not be liable for

any delay in or for failure to perform obligations if that delay or failure is

caused by circumstances beyond Our control such as, but without limitation, any

strike, lock-out or other form of industrial action, war, riot, civil

commotion, malicious damage, compliance with any law or governmental rule,

regulation or direction, accident, breakdown of plant or machinery, fire,

flood, storm, materials, goods or raw materials, pandemic and epidemic, failure

of telecommunications provider in connection with the performance of your Order.14. Intellectual propertyThe Grape House shall be

the sole and exclusive owner or shall hold the necessary licences for all parts

of the Website such as, among others, the texts, the database containing all

data published on the Website, the layout and graphic design of the web pages,

the catalogue, the photos, the images. Any form of copying, publication,

imitation or any other form of use, in any form whatsoever, is prohibited

without the prior written consent of The Grape House.15. MiscellaneousTransfer of rightsThis agreement does not

confer or purport to confer on any third party any benefit or any right to

enforce any term of this agreement.Forfeiture of rightsIn the event that The Grape

House should fail to enforce or apply one or more of the rights listed in these

General Terms and Conditions, possibly or even repeatedly, this shall only be

considered as tolerating a certain situation and shall not lead to any legal

action. Such failure can never be regarded as a waiver of such provision(s) and

shall never affect the validity of these rights.Changes to the termsThese terms supersede any

previous terms and conditions and We reserve the right to modify these terms

and conditions at any time and in any way. It is Your responsibility to read

these terms prior to entering into any contract. No amendment of variation of

these Terms and Conditions shall be effective unless in writing and signed by a

duly authorised representative of all of the parties.SeverabilityThe sale of the Goods takes

place only when specific Goods are appropriated to the contract. If any court

rules that any of the provisions included in these terms are invalid, unlawful

or unenforceable to any extent, the term will, to that extent only, be severed

from the remaining terms, which will continue to be valid to the fullest extent

permitted by law.The possible nullity of one

of the provisions of these General Terms and Conditions or part of a provision

does not affect the applicability of the remaining provisions and/or the rest

of the provision. In the event of nullity of one of the provisions, The Grape

House and the Customer shall, to the extent possible and according to their

loyalty and conviction, negotiate to replace the null and void provision with

an equivalent provision that complies with the general spirit of these General

Terms and Conditions.16. Governing law and

JurisdictionThese terms and conditions

shall be solely subject to Belgian law and to the exclusive jurisdiction of the

courts of Leuven.

 [AV1]Sturen jullie reclame e-mails? Zo nee, dan mag

deze zin verwijderd worden. Zo ja, in alle mails moet

een uitschrijflink staan.

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